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PTI personnel are armed with dozens of technical and business certifications and degrees. Each consultant must be certified before working on client production systems. Many PTI team members are also, authors, instructors, and public speakers. PTI employees are very active in various business and technical organizations and groups, sustaining the company's foothold as a pioneer in data management. PTI personnel collectively possess over one-thousand years of experience in data management and consulting in government, defense, and numerous commercial industries. Experience combined with innovation allows our clients to realize a return on investment while fueling their businesses with effective IT solutions.
Proactive Approach
The PTI philosophy is "the more proactive you are, the less reactive you have to be.". Along with a strong business model and process, our people have formulated 24x7 proactive monitoring and routine maintenance into a science. Using state of the art technologies such as our own monitoring appliances and Oracle Grid Control, we are able to customize an efficient and thorough proactive approach for every client according to their exact business needs, performance requirements, and high availability demands. In addition to operational support, our technical experts work with your internal team to forecast important changes in business, the economy, and customer trends to sustain a solid system while using technology wisely.
Quick Response
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Over 1/3 of our growing team has been employed for 5 years or more. That means we deliver consistent solutions to you, ultimately providing greater continuity for your internal team and critical systems. |
We have the processes, people, and management in place to guarantee quick response time to critical issues. PTI provides clients with a 24x7 emergency on-call hotline service in addition to on-call rosters of their PTI support team. This allows clients to have the right amount of control in urgent situations. Our technicians are equipped with the latest secure mobile technology, which allows them to respond quickly and effectively from virtually anywhere in the world at any time. With our depth of staff, clients are sure to enjoy not only timely, but qualified technical support. Most importantly, our proactive approach minimizes unexpected system issues, which means technicians are more readily available to respond to critical situations when they occur.
Proven Results
Time and time again, we encounter new clients that need guidance with serious threats to their critical systems. Be it a system crash or the need to quickly implement a high availability plan, PTI is always willing to step up to the plate. Although we have such a strong focus on customer service and relationships, there is absolutely no replacement for performance. From mid-sized firms to Fortune 100 companies and major government organizations, PTI has demonstrated its ability to consistently perform under high pressure circumstances. A testament to our reputation is the fact that clients regularly pursue more of an "IT partnership" with us after successful projects and managed services |
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Why remote management? Download our FREE 21-page white paper now to find out! Many of our clients run both Oracle and SQL Server, and we provide smooth integration between both plaforms while managing vendor relationships with Oracle, Microsoft, and software application vendors. |
Return on Investment
Our existence depends on our ability to provide ROI to our clients. We have always strived to provide cost-effective solutions for clients with both short-term and long-term objectives. Our model allows us to minimize internal overhead and costs to clients while delivering industry-leading IT solutions. In addition to offering some of the best IT expertise in the world, our team’s customer service and project management skills make it easy to effectively estimate jobs and deliver results on time and within budget. Our internal quality control model and "flex" contracts allow us to quickly adapt our service to clients as required.
The diagram to the right represents the savings experienced by a sampling of our clients that use our services as opposed to previous solutions.
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Satisfied Customers
92% of our revenue is from repeat business! 90% of government revenue is from 10-year clients. 79% of commercial revenue is from 5 to 10-year clients. We are very proud to say that the world’s largest finance and accounting organization has entrusted the support of its critical data systems to Perpetual Technologies for over ten years! At PTI, we are all about people and long-term relationships. We excel at creating and maintaining win-win employee relationships, which maximizes client satisfaction and continuity. Over the past 5 years, our client retention rate is over 99%. The numbers say it all.
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2010 Perpetual Technologies, Inc. | All rights reserved | Perpetual
Technologies, Inc. | 5649 Lee Road | Indianapolis, IN 46216 | (800) 538-0453
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