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Service Levels
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Perpetual Technologies strives to create tailored, flexible remote database administration solutions for our clients. Building from our four-tiered model, Perpetual Technologies will achieve a remote database package customized to best support your business needs. |
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Perpetual 'Guard' - Keeping a watchful eye on your IT environment can save both time and money. Perpetual Technologies proactive monitoring and alerting service monitors for database and OS availability, health, security, growth, recoverability, and performance. This process does not simply rely on responding to automated alerts, but rather consists of automated alerts, interactive reporting, and intermittent hands-on examination. |
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Perpetual 'Defense' - Whether you are looking to augment your current staff by adding depth of knowledge to your IT team or fully outsource the daily operations of your database environment, our experts will work with you to provide monitoring and support, the peace of mind of around-the-clock coverage, and the expertise to handle nearly any Oracle, SQL Server, UNIX, Linux, or Windows issue. |
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Perpetual 'Response' – When mission-critical events arise, feel secure in knowing that Perpetual Technologies is equipped to respond. As an add-on to Perpetual Watch, PTI offers daily, weekend, vacation, holiday or complete 24x7 on-call services, with guaranteed response times based on your business requirements. |
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Perpetual 'Standby' – Perpetual Technologies has a team of certified professionals ‘standing by’ to assist with your project-based needs. Whether your team lacks the expertise or the time to complete these projects, PTI’s professionals have extensive experience with upgrades, implementations, disaster recovery and high availability planning, performance tuning, and system integration needs. |
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Vacation Support |
Your IT team needs and deserves time away from the job.
Our team provides vacation and supplemental coverage to take the load off your team. By contributing to a higher quality of life, morale is increased, turnover is decreased, and continuity of personnel and your data systems is maintained.
Biggest Complaint of IT Professionals:
At a recent tradeshow, we surveyed 100 IT professionals. 52% complained that their IT department was understaffed. That means more stress, longer hours, more on-call, and less vacation (much less uninterrupted vacation time). As a result, many companies struggle to retain their best IT talent.
The Perpetual Technologies team offers a cost-effective solution to lower this burden, helping clients retain employees and offering greater depth to their existing technical team.
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2010 Perpetual Technologies, Inc. | All rights reserved | Perpetual
Technologies, Inc. | 5649 Lee Road | Indianapolis, IN 46216 | (800) 538-0453
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